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Frequently Asked Questions
  1. What is Anaheim Alert?
  2. What is an Anaheim Alert account?
  3. How does Anaheim Alert work?
  4. Who sends out the alerts?
  5. What types of alerts will be sent?
  6. Will my cell phone work?
  7. What is text messaging and how do I sign up for it?
  8. How many devices/e-mail addresses can I sign up?
  9. How do I prevent SPAM filters from blocking my alerts?

What is Anaheim Alert?
Anaheim Alert is a software application used to send emergency and urgent notifications and updates to your cell phone, pager, BlackBerry, PDA and/or e-mail account. In the event of an emergency, such as a fire, the City of Anaheim will be able to send important alerts and updates right to your cell phone or mobile device. All you have to do is sign up for your Anaheim Alert account and select your preferred messages.

Click to register now!

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What is an Anaheim Alert Account?
Each person may sign up for a Anaheim Alert account. You can add multiple devices (cell phones, pagers, PDAs) to an Anaheim Alert account. Alerts can be sent to all devices listed in your Anaheim Alert account.

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How does Anaheim Alert work?
In an emergency situation or urgent situation an alert will be sent by the City of Anaheim to your selected method of communication, either e-mail or text message to your cell phone.

Additional instructions may follow throughout the emergency situation so keep your phone near you. Even if the cell phones are busy, the messages should still come through to your phone.

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Who sends out alerts?
The City of Anaheim has designated several people to send out alerts. These alerts may go out to everyone or selected groups of individuals, depending on the type of alert and your alert preferences.

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What types of alerts will be sent?
Citizens mays sign-up for different levels of messages, Emergency (default), Urgent, and Information. Citizens may receive information on fire evacuations, public safety information and power outages.

Emergency and Urgent Situations may include:

  • Notify citizens of the location of the nearest emergency shelter, available bed space, hours of operation during a crisis; or
  • Notify citizens of available evacuation routes during an emergency.

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Will my cell phone work?
Anaheim Alert uses the text messaging (SMS network) feature of your cell phone to deliver alerts. The alerts come across like a page on a pager. ALL cell phone carriers, and paging companies, offer text messaging. Nearly all phones purchased within the past few years are text messaging capable. If you are unsure, contact your carrier to ask about your phone and text messaging.

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What is text messaging and how do I sign up for it?
Text messages are short messages sent to your phone, similar to receiving a page. Each message contains between 100 and 160 characters, or about 10 words, depending upon your carrier. An example of a text message is the notification you receive on your phone when you have new voicemail.

Many carriers activate the service automatically. You should check with your carrier to make sure your text messaging is active. See the carrier matrix for a list of carriers and contact information.

Good links to learn how to read text messages on your phone include:

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How many devices/e-mail addresses can I add to my account?

You may have two devices and two e-mail addresses for your Anaheim Alert account.

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How do I prevent SPAM filters from blocking my alerts?
Internet Service Providers (ISPs) utilize various methods to prevent unsolicited commercial e-mail (Junk mail or spam) from being delivered to users' mailboxes. Some of these methods may mistakenly classify Anaheim Alert alerts as such and not deliver the alert to the recipient. Each ISP has different set of steps to follow to assure these alerts get delivered directly to the users' mailboxes. Typically the sender's domain name must be added to an address book or 'safe list'. To assure you receive Anaheim Alert alert e-mail please add anaheimalert.net to your address book or safe list. If you still have trouble, please contact the helpdesk via e-mail at anaheimalert@anaheim.net .

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RS Logo SmallAnaheim Alert is a product of Cooper Notification protected by U.S. Patent No. 7,409,428, other patents pending. Roam Secure, Roam Secure Alert Network, and RSAN are trademarks of Cooper Industries in the United States and other countries. You are not permitted to use the Cooper trademarks without the prior written consent of Cooper Industries.