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What is Anaheim Alert?
Anaheim Alert is a software application used
to send emergency and urgent notifications and updates
to your cell phone, pager, BlackBerry, PDA and/or e-mail
account. In the event of an emergency, such as a fire,
the City of Anaheim will
be able to send important alerts and updates right to your cell
phone or mobile device. All you have to do is sign
up for your Anaheim Alert account and select your preferred messages.
Click to register now!
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What is an Anaheim Alert Account?
Each person may sign up for a Anaheim Alert account.
You can add multiple devices (cell phones, pagers,
PDAs) to an Anaheim Alert account. Alerts can
be sent to all devices listed in your Anaheim Alert
account.
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How does Anaheim Alert work?
In an emergency situation or urgent situation an alert will be sent by
the City of Anaheim to your selected method of communication,
either e-mail or text message to your cell phone.
Additional instructions may follow throughout the
emergency situation so keep your phone near you. Even
if the cell phones are busy, the messages should still
come through to your phone.
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Who sends out alerts?
The City of Anaheim has designated several people to
send out alerts. These alerts may go out to everyone
or selected groups of individuals, depending on the
type of alert and your alert preferences.
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What types of alerts will be sent?
Citizens mays sign-up for different levels of messages,
Emergency (default), Urgent, and Information. Citizens may receive
information on fire evacuations, public safety information and power outages.
Emergency and Urgent Situations may include:
- Notify citizens of the location
of the nearest emergency shelter, available bed space,
hours of operation during a crisis; or
- Notify citizens of available evacuation
routes during an emergency.
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Will my cell phone work?
Anaheim Alert uses the text messaging (SMS
network) feature of your cell phone to deliver alerts.
The alerts come across like a page on a pager. ALL
cell phone carriers, and paging companies, offer text
messaging. Nearly all phones purchased within the past
few years are text messaging capable. If you are unsure,
contact your carrier to ask about your phone and text
messaging.
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What is text messaging and
how do I sign up for it?
Text messages are short messages sent to your phone,
similar to receiving a page. Each message contains
between 100 and 160 characters, or about 10 words,
depending upon your carrier. An example of a text message
is the notification you receive on your phone when
you have new voicemail.
Many carriers activate the service automatically.
You should check with your carrier to make sure your
text messaging is active. See the carrier matrix for
a list of carriers and contact information.
Good links to learn how to read text messages on
your phone include:
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How many devices/e-mail addresses
can I add to my account?
You may have two devices and two e-mail addresses for
your Anaheim Alert account.
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How do I prevent SPAM filters from blocking my alerts?
Internet Service Providers (ISPs) utilize various methods to prevent
unsolicited commercial e-mail (Junk mail or spam) from being delivered
to users' mailboxes. Some of these methods may mistakenly classify
Anaheim Alert alerts as such and not deliver the alert to the recipient.
Each ISP has different set of steps to follow to assure these alerts
get delivered directly to the users' mailboxes. Typically the
sender's domain name must be added to an address book or 'safe list'.
To assure you receive Anaheim Alert alert e-mail please add anaheimalert.net
to your address book or safe list. If you still have trouble, please
contact the helpdesk via e-mail at anaheimalert@anaheim.net
.
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